CountryMouse's Refuge

Happy Birthday, ranko! May you have many happy returns of the day!

I phoned the cable company *again* to see where my follow-up letter was from my conversation on Jan. 2d about changing our cable plan (to save some money). This letter is supposed to spell out conditions and under what circumstances one would have to pay a penalty fee, etc.

The rep I got today assured me I wouldn't have to pay a penalty fee...until right at the end of our 15 minute conversation, when she told me, "You'll have to pay a cut-off fee." (for leaving one place, moving to another, then starting up service at the new address). I said, "How much?" And she said, "$150." Which of course is the early termination penalty charge I had asked her about at the beginning of our conversation. Where was she when I asked this? Or was she deliberately trying to obfuscate?

As to the letter? "There's been a delay in sending those out." "How long will it be until I get mine?" "If you don't get it in a week or two, call us back." I have 60 days in which to opt out of this plan that I got into on Jan. 2d. Almost half of that time has elapsed. I need to see all the details IN WRITING before it's too late.

GAAH! I hate dealing with customer service people. :-(

OMG, I just can't believe this. Only 28 years old. Died of a possible drug overdose.

I loved him in "Brokeback Mountain". This is just so hard to take in...